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Important Notes

- All mentioned products are registered trademarks of the respective manufacturers. 

- is solely an online retailer of NICI products. A standalone and independent webstore with operations in Malaysia, is NOT affiliated nor in partnership with any toy/gift shops and individuals in anyway.

- All our retail products are genuine and original, sourced from legit and reliable suppliers around the globe. We ship orders WORLDWIDE!

Shipping/Delivery Terms & Conditions

Shipping within Malaysia
  • Each customer will be updated with a tracking code and estimated delivery time frame via email for his/her order after the package is shipped. 
  • The ETA is only an estimation by the postal service providers. We leave each package in the hands of the postal experts to manage the delivery to your address. 
  • There may be unforeseen delays due to weather conditions and peak delivery seasons. We seek your patience while the experts carry our their delivery duties. 
  • We encourage all our customers to track and trace the delivery status of their packages with the information that we have provided. 

- Shipping outside of Malaysia
  • In most instances, we see similar tracking status as you via web tracking. You may notice a halt in the status as your package travels to multiple countries across the borders (in transit process) before it arrives at your destination country. Kindly allow adequate travel time for the package to reach your country, as a cargo shipment requires ample of time for customs clearance and cargo safety checkpoints. 
  • Express Mail Service (EMS) ie. FedEx is excluded from this T&C due to express delivery schedule. This shipping method is very costly, only used for urgent deliveries.

- is unable to guarantee the delivery speed; and has absolutely zero control over the postal workers.
We appreciate your kind understanding that it is not within our means to give specific delivery instructions to the delivery personnel for your package. 

Order Terms & Conditions

- All products are NEW WITH TAGS.

- Hygiene of each of our product is our priority. Our plush toy inventories are kept in a storage room isolated from other items. Our environment is pet-free, and each plush toy is wrapped in its original packaging and stored properly to prevent dust and contamination. 

- The condition for each item is checked prior to delivery. In the event we missed out any small details during our inspection, please do inform us upon receipt of your order. Items with defects* must be delivered in its original packaging including product tags to Velvet Creations Studio, Kuala Lumpur. Delivery costs for returned item(s) are to be covered by customers.

*Replacement of item(s) with manufacturing defects is based on our discretion and according to severity of the defects, and only valid within 1 (ONE) working day after receipt of item(s).

*Manufacturing defects include tears, holes, permanent marks and missing accessories which should accompany the plush toy (as shown on product photos and descriptions); excluding brand labels and tags.

- Each package is accompanied with proof of delivery and customers will be updated via email a postal tracking number for each order. Please note that | Velvet Gifts will not be held responsible for missing or undelivered packages, as well as any damages incurred during delivery or shipping process.

All products are 100% GENUINE NICIAll Nici plush toys and gifts featured in this webpage are directly obtained from authorized NICI distributors and suppliers.

- Prices quoted are per unit basis and excludes shipping charges.

- International orders: All payments and transactions via Paypal in MYR USD (depending on countries) currencies only. For other acceptable currencies ie. Euro € or GBP £, please inquire with us when placing your order.

- Payment received / cleared into our banking accounts will be processed for shipping within 2 business days (except pre-order items). If you have a specific delivery date, please make a remark when placing your order.

- All published information (product prices and availability) is subject to change without prior notice.


- No cancellation is allowed for paid and confirmed orders.


- All contents published on this site, including texts, photographs, graphic designs, visuals and logos (except NICI official logo and product images), are the exclusive property of | Velvet Gifts and Velvet Creations Studio (001837746-A). Reproduction of these contents by any party without a written consent from Velvet Creations Studio is prohibited.

**By placing an order with, it is deemed that every customer has read and understood all the above terms & conditions. Thank you and happy shopping!