Important Notes

Important Notes

- Prices quoted are per unit basis and excludes any delivery/postage charges. Discounts will be given for bulk orders of RM300 and above. Contact us for more information.

- All orders are checked prior to delivery. Replacement of item(s) with manufacturing defects is based on our discretion and according to severity of the defects, and only valid within 2 working days after receipt of item(s).

- Payment received / cleared into our banking accounts after 12 noon will be processed for posting within 1-2 business days via Poslaju. If you have a specific delivery date, please advise us when placing your order.


- All products are NEW. All items are checked prior to delivery. Please note that Velvet Gifts will not be held responsible for any product damage incurred during delivery/shipping.

- All Nici, Russ & Caress plush toys and gifts featured in this webpage are directly obtained from genuine local suppliers and distributors. These items are individually re-wrapped when stock arrives to ensure optimum hygiene and cleanliness. Selected soft toys will be used for photography purposes by Velvet Team. Other than that, no customers / persons have touched the items.

- All published information is subject to change without prior notice. A

Cancellation / Redirection

- 50% cancellation charge is applicable for all confirmed orders. All cancellations must be done at least 48 hours prior to delivery.

- RM15 surcharge will be imposed on redirection of orders.


All content published on this site, including texts, photographs, graphics, visuals and logos, are the exclusive property of Velvet Gifts and Velvet Creations Studio (001837746-A). Reproduction of these contents by any party without a written consent from Velvet Creations Studio WILL NOT BE TOLERATED.